What is a Pre-Order?

A pre-order product is an item that is available for purchase, before it is released. Orders will not ship until all items, including pre-orders, are available. Pre-orders will be dispatched on or around the shipping date in the product description.
Pre-orders are subject to delivery delays or amended release dates beyond our control, where possible we will notify you via the email address on your order.

What is the status of my order?

You will receive a confirmation email to confirm your purchase. A second email will be sent once your order has been packed and ready to ship. Tracking will be provided if available.

I didn’t get a confirmation email, what can I do?

Please check your spam / if your email address has been mistyped then use our contact form to get in touch with the team. Make sure you provide your: name, address and ordered items – we will then resend your confirmation.

How can I track my order?

Once your order has shipped out, you will receive an email update with the tracking number. Your tracking number sometimes won’t be recognised until up to 24 hours after your order has shipped.

Do you offer worldwide shipping?

We do!  All shipping is calculated at checkout so just select your address and this will be calculated automatically.

My order was damaged when I received it, what do I do?

Defective or damaged items may be refunded and must be returned within 30 days of receipt. Please use our contact form to report a defective or damaged item. We will provide you with a refund (exclusions may apply). Refunds must be made to the payment method originally used to place the order.
Please note: We do not offer exchanges. We would recommend re-purchasing your items if you wish to.

I placed an order and no longer need it, can you help?

Please use our contact form to get in touch and we will cancel your order if it has not already been processed and shipped. If an order has already shipped it will need to be processed as a return within 30 days.

My order hasn’t arrived, what do I do?

Please check the product listing for any pre-order information that may be holding up your order. If your order has shipped, we recommend checking both your tracking details and with your neighbours. If you require further help, please use our contact form to get in touch.

Can I combine/amend my order contents?

We are unable to make any changes to orders already placed. If you would like to place your order(s) again, please get in touch and we can cancel your order(s) for you. Please note: If your order contains any limited or now sold out items, we are unable to guarantee or hold stock.

Where do you ship from?

All orders are shipped from our studio in Leeds, West Yorkshire, UK.